Dropbox should have figured out a solution to handle this issue rather than having customers come here and complain (no official contact). I need you to convert it to new code still redeemable at this moment.īTW, I saw similar posts in this forum. Now question is what I shall do? Customer Service Representative, please email me if you need to know these license codes and purchase evidences. I have the order numbers ready and the license codes are still viewable in Amazon Games and Software Library. Item name: "Dropbox Plus - 2 TB of Storage for 1 Year (Upgrade from Dropbox Basic 2 GB) " The license keys (I have three) that I tried today was shipped and sold by (not any third party vendor) in 2019. I have renewed my subscription in this way for the past few years and it was always successful until this time. If you’re having trouble, please contact support". To my surprise, I got the error message, "That license key has been invalidated. As I did in the past few years, I tried to redeem one of the license keys that I bought in the past. My Dropbox Plus subscription expired today. Anyway, wish Dropbox can figure out a permanent solutions soon so people won't have to rely the path above to solve their issue. I still think a dedicated and direct communication between customers and CSR is more a straightforward way. You still need email communications to solve the issue. However, back to my specific case, as you seen, knowing how it will happen won't help you a lot.
Guess they want to reveal the cases so people can follow in future. Overall, I am satisfied with the response speed but feel it a little awkward to reach customer service through such forum post. I immediately tried and the new key works! Problem solved. This will allow you to utilize your Dropbox Plus 2TB subscription for a total of 3 years, the equivalent of the keys that you initially purchased. ". In about half an hour, James, Advanced Dropbox support, replied, "I've reviewed the provided keys and have, in return provided you with one 36 month key below. They'll review it carefully, and get back to you as soon as possible.". Walter told me, "I have just sent your request to a member of my team who specializes in this kind of issue.
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